Policies


Bookings & Payments

  • Lodging units have a 2 person limit.
  • Guests must be 18 or older.
  • Reservations are a 2-night minimum.
  • Fri/Sat must be booked together.
  • There are no Saturday check-ins.
  • Holiday weekends are a 3-night minimum of Fri/Sat/Sun (Memorial Day 2018 and Labor Day 2018)
  • Changes made to an existing reservation will incur a $50 admin fee.
Bookings made PRIOR to May 1st
  • 50% deposit payment is required for any Sunday, Monday, Tuesday, Wednesday or Thursday.
  • 100% payment is required for any Friday, Saturday and holiday.
  • No reservation is guaranteed until payment requirements are met.
  • Balances must be paid by May 1st.
Bookings made AFTER May 1st
  • 100% payment is required, paid at the time of booking.
  • No reservation is guaranteed until payment requirements are met.

Dog Limitations

Intact dogs
  • We allow only one intact male dog in any given timeframe.
  • Female dogs in heat are not allowed.
Breeds
  • We regrettably must decline pit bull type dogs due to insurance regulations.
Lodging rates include up to 3 dogs per unit
  • To bring 4 dogs; contact us prior to booking for approval. A fee of $60 will apply. Available dates and lodging may be limited.
  • To bring 5 or more dogs, contact prior to booking for approval. A fee of $100 will apply. Available dates and lodging may be limited.
Managing your dog

Please note that no matter how many dogs you have, other restrictions may apply, at GHF’s discretion, depending on several factors: the lodging type, the age, breed, size and number of dogs you have, as well as the number of guests and dogs already booked.


Arrival times

For new guest arrivals, the check-in window is between 2-3pm. Soon after arrival, new guests are given a required property tour/orientation. This check-in window allows you time to get settled in with your belongings, take the tour with plenty of time left in the day for a trail walk with your dogs before dinnertime. If you are running late – please give us sufficient notice so we can have staff meet you, if possible. We have to pay staff overtime after 5pm, if you arrive after 5pm, you will incur a late charge on arrival. Without sufficient notice, you may have to make other lodging arrangements locally, and check-in the next morning.

For new guest arrivals on FRIDAYS, if you cannot make the 2-3pm check-in window, please note there are no check-ins past 5pm on Friday. Anything later than this means and we will not be able to take your reservation for the weekend – you will forfeit your entire stay. Saturday check-ins are not available.


Smoking Policy

Smoking is NOT allowed inside any of the lodging or bathrooms. Smoking is allowed on property but NOT in communal areas such as the pavilion, supply house or any canopied areas around the property. Please be respectful of our non-smoking guests. You are responsible for SAFE disposal of your used smoking material, so please, do NOT dispose of cigarettes on the ground or in the campfire pits due to fire hazard and the health of dogs who may consume them. If you fail to comply by our policies, you may be asked to leave. You may also be subject to a $200 charge if smoking has been detected in your lodging.


Cancellations & Refunds

We recognize that life is not always predictable and unfortunate situations can change your vacation plans, but cancellations affect us significantly due to our very small size. Therefore, we adhere to a strict cancellation policy, with no exceptions.

  • More than 30 days notice: payment made will be refunded, but you forfeit the cost of one-night’s stay and a $50 admin fee.
  • No refunds are given for ANY Friday or Saturday on a reservation.
  • Cancellation of a 3 night stay that includes a Friday and Saturday, you forfeit the cost of those 2 nights and a $50 admin fee.
  • For ANY cancellation with less than 30 days notice, there is no refund.
  • No refunds due to inclement weather. Thunderstorms can be severe so some trails may be closed upon arrival or be leash use only.
  • No refunds due to early checkouts.

Emergencies

Emergency care

You are responsible for handling medical emergencies.

Contacting Staff

The Getaway team will assist as best as possible to support your needs.

  • 2-way radios are on-site to reach staff in urgent matters.
  • Use email in non-urgent matters only.
Lodging issues

Lodging repairs and issues are handled by GHF 24/7. Situations that occur after hours that are deemed non-emergencies will be handled in the morning/daytime hours.



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